FocusJr
Deployment IT Nationwide Study-SH 2021
Name
Telephone number
Address
City
State
Zip code
Email address
What is your job title or position?
Are you considered within your organization as a main decision maker when it comes to the evaluation and use of deployment services from external vendors for your client devices (such as desktop PCs, laptop PCs, Chromebooks, and fixed or mobile workstations)? DEFINITION: Deployment entails activities that include: loading software applications; imaging; physical device setup; configuration of device settings; data migration; and integration with the rest of the IT systems of the organization.
Yes
No
S3. What is the size of the business or organization in which you work in terms of the total number of employees (in the U.S.)?
Fewer than 20
20-249
250-2499
2500+
S4. Which of the following best describes your title or role at the business or organization in which you work?
IT Manager
IT Director
VP of IT or CIO
Member of IT staff (not managing others)
IT consultant or IT contractor
Non -IT Executive
Non IT worker, or staff member
S5. How long have you been in the decision-making role for the evaluation and use of deployment services from external vendors for your client devices (such as desktop PCs, laptop PCs, Chromebooks, and fixed or mobile workstations) for your organization?
Less than one year
1 year or more but less than 5 years
5 years or more but less than 20 years
20 years or more
S6. Does your organization buy services for client devices from external vendor companies, or does it typically cover service needs with its own staff?
a. Deployment services
Always internal 1
Usually internal 2
Mix of internal / external 3
Usually external 4
Always external 5
b. Support services beyond hardware warranty
Always internal 1
Usually internal 2
Mix of internal / external 3
Usually external 4
Always external 5
c. Professional/consulting services (IT planning, IT architecture design, systems integration, etc.)
Always internal 1
Usually internal 2
Mix of internal / external 3
Usually external 4
Always external 5
d. Education and training of IT staff and end users
Always internal 1
Usually internal 2
Mix of internal / external 3
Usually external 4
Always external 5
S7. For which one of the following deployment services do you use external service providers (e.g., computer manufacturers, distributors, resellers, integrators, or other service providers) the most? Select one only.
Loading software applications
Imaging
Physical device set-up
Configuration of device settings
Data migration
Integration with rest of IT environment
None of the above
S8. What is the degree of your involvement with the following aspects of evaluation and purchase of deployment services for your client devices (such as desktop PCs, laptop PCs, Chromebooks, and fixed or mobile workstations) for your organization? For each aspect use a scale of 1 to 5, where “5” means “Extremely involved (i.e., the “point person” for this aspect), “4” means “Very involved”, “3” means “Somewhat involved, “2” means “A little involved”, and “1” means “Not involved at all”.
a. Identify requirements, SLAs and other specifications for deployment services
Not involved at all 1
A Little involved 2
Somewhat involved 3
Very involved 4
Extremely involved 5
b. Evaluate and select vendor(s) for deployment services
Not involved at all 1
A Little involved 2
Somewhat involved 3
Very involved 4
Extremely involved 5
c. Decide how deployment services will be contracted and paid (one-off, monthly subscription, etc.)
Not involved at all 1
A Little involved 2
Somewhat involved 3
Very involved 4
Extremely involved 5
d. Monitor vendor performance and metrics for deployment services
Not involved at all 1
A Little involved 2
Somewhat involved 3
Very involved 4
Extremely involved 5
S9. What is the primary brand of the client devices deployed at your organization?
Acer
Apple
Asus
Dell
HP
Lenovo
Panasonic
Samsung
Toshiba
Other
S10. Which is the primary type of external vendors from which you buy deployment services for your client devices? Select one only
Computer manufacturer
National distributor or reseller (e.g., CDW, PC Connection, etc.)
Regional or local VAR or reseller
Retailer (e.g., Best Buy, Office Max, etc.)
Systems Integrator (e.g., Accenture, Cap Gemini, etc.)
Not using external vendors
S11. How many client devices (desktop PCs, laptop PCs, Chromebooks, and fixed or mobile workstations) are deployed at your organization, on average, every year (in the U.S.)?
Fewer than 10
10-19
20-49
50-99
100-499
500-999
1,000-4,999
5,000 or more
S12. What proportion of your client devices are virtualized, i.e., used as partitioned virtual machines, e.g., with VDI (Virtual Desktop Interface)?
None (0%)
Very few (More than 0%, but less than 5%)
5-29%
30-69%
70-95%
More than 95% or 100%
S13. What is the primary area of activity of your business or organization?
UTIL: Utility (electric, water, telecom, etc.)
CSTR: Construction
TRSP: Transportation
NATR: Natural resources (mining, agriculture, energy, etc.)
MFRG: Manufacturing, except for pharma or bio/medical-related
PHRM: Pharmaceutical and bio/medical manufacturing
WHDR: Wholesale of durable goods (auto, lumber, electrical, hardware, etc.)
WHND: Wholesale of non-durable goods (grocery, chemicals, etc.)
RETL: Retail stores (any kind)
FINC: Finance and Banking
REAL: Real Estate
INSR: Insurance
LEGL: Legal services
ACCT: Accounting
ENGR: Engineering and architects
PRMK: Public relations, advertising, marketing, market research
PROF: Other professional services
ITSW: IT-related (Software Services – e.g. ISV)
ITHW: IT-related (Hardware Services – e.g. systems integrator, VAR, etc.)
ITCL: IT-related (Cloud/Hosting Services)
ENTM: Lodging, media and entertainment
REST: Eating & Drinking places
OTHR: Other services (auto, cleaning, personal, social, etc.)
MEDC: Healthcare-related with beds (e.g., hospitals, clinics, etc.)
MEDO: Healthcare-related without beds (e.g., doctors’ offices)
EDPU: Public or state-provided Education (K-12 and higher education)
EDPR: Private Education (K-12 and higher education), Education services
GVFD:Federal Government (and government services)
GVSL: State and Local Government (and government services)
NPRF: Other non-profit organizations (e.g., religious, cultural, etc.)
Other
S14. What is your age?
S15. Do you or any member of your immediate family currently work for one of the following
Acer
Apple
Asus
Dell or Dell EMC
Hewlett Packard (HPE, HP)
Lenovo
Microsoft
Panasonic
Samsung
Toshiba
S16. Is there any IT infrastructure brand (or brands) your company or organization would absolutely refuse to purchase in the near future?
S17. What is the name and location of your company or organization?
Please provide a link to your company website.
Can you provide us with a link to your LinkedIn Profile (if you have one)?
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